United Collection Bureau, Inc. ("UCB") is committed to the protection of your privacy and maintaining the accuracy, confidentiality and security of your personal and/or corporate information. We will treat all information provided through the UCB website, including registration information, with the utmost respect. UCB has a Privacy Policy detailing UCB’s online information gathering and dissemination practices with respect to the website. Our online Privacy Policy describes the information we collect from you and about you during your visit to our websites. It also describes how we use information about you, with whom we share it and how we protect it. The Privacy Policy applies solely to information collected by this website. UCB reserves the right to alter this policy at our discretion. Any change to this policy will be posted on our websites in a timely manner.



Collection of Information


The UCB websites may collect certain information about visitors, even when they are not logged in through the payment portal. UCB may record your IP address, the URLs of the websites and pages you visit (before, during and after your visit to the UCB websites), the times and dates of such visits, information about the computer hardware and software you use and other information available. UCB may place "cookies" on your computer to recognize your return visits to collect additional information about you. You may adjust your browser settings or use other means to prevent cookies from being placed on your computer, but doing so may result in reduced functionality.



UCB may ask you to provide certain additional information about yourself, including your name, contact information, the organization you come from and certain other information UCB may use to identify you. We only have access to/collect personal information you voluntarily give us via email or other direct contact from you via this website. If you choose not to provide such information, you may not be permitted to access certain UCB websites features, content or services.



Use of Information


United Collection Bureau, Inc. is a debt collector and use of the UCB websites is a communication attempting to collect a debt. Any information obtained through the UCB websites will be used for that purpose.



Also, UCB uses the information it collects about you to: 1) Improve your browsing experience; 2) Process your request for services, products or information; 2) Improve our customer service and products; 3) Service your account/s; 4) Facilitate your participation in online activities, including online diagnostics, troubleshooting and security. Information about the content you visit and services you use may be used alone or in conjunction with information collected from other users to help UCB tailor the sites and its other products and services to better suit the needs and interests of you and other users. We will not sell or rent collected information about you to anyone. UCB may share information about you to third parties, such as companies performing services on our behalf to provide the products or services you have requested and to UCB clients, whose accounts UCB services. UCB reserves the right to disclose any information it obtains through the UCB websites to appropriate governmental or regulatory authorities, if required by law or any governmental agency.



Your Access to and Control over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. You may also contact us to:

  • Change/correct any data we have about you.
  • Express any concern you have about our use of your data.





We take precautions to protect your information. When you submit sensitive information via the websites, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.



Here are some examples on how we protect you online:

  • The computers/servers in which we store personally identifiable information are kept in a secure environment.
  • UCB uses anti-virus protection to help us detect and prevent viruses.
  • Our firewalls help block unauthorized access by individuals or networks.
  • This site’s Secure Socket Layer (SSL) encryption creates a secure connection with your browser when you login or register with us online.
  • Protection of your information from being intercepted.
  • We do not and will not share your usernames and passwords with anyone and we strongly recommend you don’t share them either.
  • UCB will automatically log you off your secure session after a period of inactivity to help protect against others seeing or using your account access.
  • UCB monitors activities for potential fraud.


UCB is responsible for maintaining and protecting customer and consumer information under its control. It’s important to know our websites may contain links to third-party sites not controlled by UCB or covered by this online Privacy Policy. Accordingly, UCB can make no representation concerning the content of these sites to you, nor can the fact that the UCB has given you the links to these websites serve as an endorsement by UCB of any of these sites. UCB is providing these links as a convenience to you. We recommend that you check the privacy statements of other sites you visit before providing personal information.



If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-866-209-0622. If you require Telecommunication Relay Service (TRS), please dial 711.



The State of California requires that we furnish residents of California with the following information.


We have not sold, and do not sell, any personal information.


For the purpose of collecting consumer debts and to service consumer accounts, in the previous twelve months we have collected personal information from, and shared personal information with, our clients, consumers, and consumer reporting agencies.  Personal information collected and shared may have included any information enumerated and defined as personal information in the California Consumer Privacy Act of 2018 Section 1798.140(o)(1) and specifically personal information that identifies, relates to, describes, or is capable of being associated with a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, professional or employment related information and employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information; commercial information, including records of personal property, products or services purchased; audio, electronic, visual, thermal, olfactory, or similar information; inferences drawn from any of the information identified in the California Consumer Privacy Act of 2018 Section 1798.140(o)(1) to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.


You have the right to request that we inform you of, and upon receipt of your verifiable request in accordance with this policy we will provide you with, the categories of personal information we have collected about you, the categories of sources from which we collect personal information, our business purpose for collecting or selling personal information, the categories of personal information that we disclosed about you for a business purpose, categories of third parties and specific third parties with whom we have shared your personal information and categories of third parties with whom we may share your personal information. 


You have the right to request the deletion of your personal information collected or maintained by us by submitting a verifiable request.  While this business does not sell personal information, you have the right to opt-out of the sale of your personal information by a business. 


CA law requires that we not discriminate against you because you exercise any of these rights or any rights under the California Consumer Privacy Act of 2018.


You may submit a verifiable consumer request in accordance with your rights described above.  In order to verify your request, you will be required to provide personally identifiable information so that we may confirm your identity by matching the information provided with information we maintain.  You may submit a verifiable request by clicking here and following the instructions, or by sending an email to ucbcompliance@ucbinc.com and stating in the subject line “CCPA Request.”  In the body of the email you must include your full name, the last four digits of your social security number, your date of birth, your residential address or addresses for the previous 24 months, and the information or action you are requesting.  You may also submit a request by calling one of our compliance representatives at (866) 209-0622.